Lesson Policy
A few practical points about arranging swimming lessons.
Booking & Scheduling
Message me on WhatsApp with the swimmer’s age, swimming ability, pool or location, preferred timing and goal. We’ll confirm a suitable lesson, venue and payment arrangement together.
A lesson time is confirmed once we’ve agreed the booking.
Cancellation & Rescheduling
- More than 24 hours’ notice: reschedule at no charge.
- Less than 24 hours’ notice or no-show: the lesson is still deducted.
- If the coach cannot conduct the lesson due to unforeseen circumstances: we’ll arrange a replacement lesson.
Weather
- Light rain, with the pool open: the lesson continues as scheduled.
- Heavy rain, thunder or lightning, or pool closure: we’ll reschedule the lesson.
If bad weather starts during the lesson
- 50% or more completed: we’ll use the remaining time for land-based training. No replacement lesson.
- Less than 50% completed: we’ll reschedule and make up the remaining lesson time.
Package Validity
Confirm your package’s start date and expiry date before purchasing. Enrolled swimmers can check the recorded validity date in the Student Portal, where applicable.
If you need to discuss a change to the agreed dates, contact me.
Pool Access
Pool access and guest entry requirements depend on the venue. Please check that lessons and coach access are permitted, and let me know about any entry arrangements before we meet.
Payment
Single lessons and prepaid packages are available. See current published pricing and confirm the payment timing and method with me when booking. Specialist coaching plans and prices are confirmed by enquiry.
Contact me if you have questions about refunds or package changes.
Let’s talk about your goals.
Tell me about the swimmer and what you’d like to work on.